Privacy Policy

At VEYL LTD ("VEYL", "we", "us", "our"), privacy, discretion and the ethical handling of personal information are core to our identity as a private members mobility and lifestyle club. This policy explains how we collect, use and protect personal data when you interact with our website, membership services, concierge workflows, or chauffeur network.

By using our services or visiting our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

VEYL LTD is the data controller responsible for personal data processed in connection with our website and membership services.

2. What This Policy Covers

This Privacy Policy applies to:

• Visitors to our website
• Membership applicants
• Approved Members (all tiers)
• Private Clients
• Communications with VEYL support or concierge
• The VEYL Member App and Chauffeur App
• Referral and onboarding workflows

A separate privacy notice is provided privately to chauffeurs.

3. Personal Data We Collect

We collect the following categories of personal information depending on how you interact with VEYL:

A. Identity & Contact Information

• Name
• Address
• Email
• Telephone number
• Date of birth

B. Membership & Account Information

• Application details
• Tier classification
• Referral information
• Onboarding materials

C. Payment & Billing Information

Processed securely by Stripe, not stored by VEYL:

• Card details
• Billing history
• Application fees
• Refunds and credits

D. Journey & Location Information

Required to deliver our mobility service:

• Pick-up and drop-off locations
• Real-time GPS during active journeys
• Journey history
• Flight numbers for airport coordination

E. Preference & Personalisation Data

The depth of personalisation depends on membership tier:

Tier 1 – Member:

• Basic travel preferences.

Tier 2 – Signature:

• Expanded settings, calendar integration, preferred chauffeurs and routines.

Tier 3 – Private Client:

High-touch lifestyle profiles including:

• Family and child protocols
• Household staff information
• Personal routines and expectations
• Environmental and comfort preferences
• "Do Not Pair" driver tags

F. Technical Data

• IP address
• Device identifiers
• Browser type
• Cookie data
• Website behaviour and analytics

4. Special Category Data

VEYL does not intentionally request sensitive information.

However, certain preference data provided by Members or Private Clients may imply health, accessibility, or security-related needs.

Where this occurs, we rely on explicit consent, which you may withdraw at any time.

5. How We Collect Your Data

We collect data through:

• Website forms
• Application submissions
• In-app interactions
• GPS during active journeys
• Calendar integrations (optional)
• Cookies and tracking tools
• Communications with VEYL
• Chauffeur reporting
• Referral systems (QR/NFC)

6. How We Use Your Data

We use personal data to:

A. Assess applications and manage membership

Lawful basis: Legitimate Interests, Contract

B. Deliver mobility, concierge and chauffeur services

Lawful basis: Contract

C. Personalise the Member experience

Tier 3 personalisation requires explicit consent.

D. Ensure safety, service quality and operational efficiency

Lawful basis: Legitimate Interests, Legal Obligation

E. Process payments and manage billing

Process handled by Stripe

Lawful basis: Contract, Legal Obligation

F. Communicate with you about your membership

Lawful basis: Contract

G. Send marketing communications (optional)

Lawful basis: Legitimate Interests (existing members) or Consent

You may opt out at any time.

H. Conduct minimal profiling and automated decision-making

Examples include:

• Preference-based chauffeur matching
• Tier-dependent service logic
• Referral and invitation workflows

These processes do not have a legal or significant effect on you.

7. Who We Share Information With

We share information only where necessary.

A. Chauffeurs

Chauffeurs receive only the information required to complete a journey:

• Member name
• Pick-up/drop-off locations
• Essential notes for comfort or safety
• Tier-appropriate preferences

Chauffeurs do not receive:

• Full lifestyle profiles
• Family structures unless operationally required
• Internal notes
• Private Client data held under enhanced restrictions

B. Trusted Service Providers

Including but not limited to:

• Stripe (payments)
• Email and communication services
• Hosting and storage providers
• Security and analytics tools

All providers operate under strict contractual privacy obligations.

C. Legal and Regulatory Bodies

Where required by law.

8. International Data Transfers

Some service providers may process data outside the UK.

Where this occurs, VEYL uses approved safeguards such as:

• UK International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses (SCCs)
• Adequacy decisions

We never sell or trade your data.

9. Data Retention

We retain data only for as long as necessary:

• Membership data: membership duration + 6 years
• Journey and GPS data: 12–24 months
• Tier 3 personalisation data: until consent withdrawn
• Application forms (declined): 12 months
• Financial records: 6 years (legal requirement)

10. How We Protect Your Data

VEYL operates with a privacy-first philosophy. Our protection measures include:

• Encryption (at rest and in transit)
• Role-based access permissions
• Enhanced restrictions for Private Client data
• Authentication and secure systems
• Internal audit logs
• Chauffeur access minimised to essential data only

11. Cookies & Tracking Technologies

Our website uses cookies to:

• Enable site functionality
• Improve performance
• Analyse visitor behaviour
• Enhance security

Types of Cookies Used

• Essential cookies – required for the website to function
• Analytics cookies – measure traffic and usage
• Preference cookies – remember user settings

You may control cookies through your browser settings. If required, VEYL may present a cookie consent banner for non-essential cookies.

12. Your Rights

Under the UK GDPR, you have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Receive a copy of your data (data portability)
• Object to marketing
• Challenge automated decision-making

To exercise your rights, email privacy@veyl.club.

We may request identity verification.

We respond within one month unless the request is complex.

13. Children's Data

We do not collect data directly from children.

Where Members provide child-related travel protocols, these are processed only with the adult Member's consent and solely to ensure safety and personalisation.

14. Links to Other Websites

Our website may contain links to external sites.

We are not responsible for their content or privacy practices.

You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this policy periodically.

The latest version will always appear on this page.

16. Contact Us

For questions or data rights requests, please contact: