Privacy Policy
VEYL LTD – Privacy Policy
Last Updated: 17/04/2026
At VEYL LTD ("VEYL", "we", "us", "our"), privacy, discretion and the ethical handling of personal information are core to our identity as a private members mobility and lifestyle club. This policy explains how we collect, use and protect personal data when you interact with our website, membership services, concierge workflows, or chauffeur network.
By using our services or visiting our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
VEYL LTD
Company Number: 16896344
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: privacy@veyl.club
VEYL LTD is the data controller responsible for personal data processed in connection with our website and membership services.
2. What This Policy Covers
This Privacy Policy applies to:
- Visitors to our website
- Membership applicants
- Approved Members (all tiers)
- Private Clients
- Communications with VEYL support or concierge
- The VEYL Member App and Chauffeur App
- Referral and onboarding workflows
A separate privacy notice is provided privately to chauffeurs.
3. Personal Data We Collect
We collect the following categories of personal information depending on how you interact with VEYL:
A. Identity & Contact Information
- Name
- Address
- Telephone number
- Date of birth
B. Membership & Account Information
- Application details
- Tier classification
- Referral information
- Onboarding materials
C. Payment & Billing Information
Payment processing is handled securely by Stripe. VEYL does not store full card numbers or CVC codes.
- Card details
- Billing history
- Application fees
- Refunds and credits
- Limited billing metadata needed for account management (for example, payment status and payment method summary details)
D. Journey & Location Information
Required to deliver our mobility service:
- Pick-up and drop-off locations
- Real-time GPS during active journeys
- Journey history
- Flight numbers for airport coordination
E. Preference & Personalisation Data
The depth of personalisation depends on membership tier:
Tier 1 – Member:
- Basic travel preferences.
Tier 2 – Signature:
- Expanded settings, calendar integration, preferred chauffeurs and routines.
Tier 3 – Private Client:
High-touch lifestyle profiles including:
- Family and child protocols
- Household staff information
- Personal routines and expectations
- Environmental and comfort preferences
- "Do Not Pair" driver tags
F. Communications & Support Data
- Support enquiries and in-app help ticket messages
- Communications about bookings, membership and account activity
- Notification preferences
G. Media Uploads
- Profile photos and other images you choose to upload in the app (for example event images)
H. Technical Data
- IP address
- Device identifiers
- Mobile push notification tokens and app-installation identifiers
- Browser type
- Cookie data
- Website and app interaction data, including diagnostics and performance signals where applicable
4. Special Category Data
VEYL does not intentionally request sensitive information.
However, certain preference data provided by Members or Private Clients may imply health, accessibility, or security-related needs.
Where this occurs, we rely on explicit consent, which you may withdraw at any time.
5. How We Collect Your Data
We collect data through:
- Website forms
- Application submissions
- In-app interactions
- GPS during active journeys
- In-app search, mapping, geocoding and routing requests
- Push-notification registration and delivery systems
- Image and document uploads through our app workflows
- Calendar integrations (optional)
- Cookies and tracking tools
- Communications with VEYL, including support tickets and service enquiries
- Chauffeur reporting
- Referral systems (QR/NFC)
6. How We Use Your Data
We use personal data to:
A. Assess applications and manage membership
Lawful basis: Legitimate Interests, Contract
B. Deliver mobility, concierge and chauffeur services
Lawful basis: Contract
C. Personalise the Member experience
Tier 3 personalisation requires explicit consent.
D. Ensure safety, service quality and operational efficiency
Lawful basis: Legitimate Interests, Legal Obligation
E. Process payments and manage billing
Payment processing is handled by Stripe. VEYL may store limited billing metadata needed for account management, receipts and support.
Lawful basis: Contract, Legal Obligation
F. Communicate with you about your membership and support enquiries
Lawful basis: Contract
G. Send marketing communications (optional)
Lawful basis: Legitimate Interests (existing members) or Consent
You may opt out at any time.
H. Conduct minimal profiling and automated decision-making
Examples include:
- Preference-based chauffeur matching
- Tier-dependent service logic
- Referral and invitation workflows
These processes do not have a legal or significant effect on you.
I. Maintain platform reliability, security and service performance
This includes app diagnostics, service logs and security monitoring to keep the platform available, secure and fit for purpose.
Lawful basis: Legitimate Interests, Legal Obligation
7. Who We Share Information With
We share information only where necessary.
A. Chauffeurs
Chauffeurs receive only the information required to complete a journey:
- Member name
- Pick-up/drop-off locations
- Essential notes for comfort or safety
- Tier-appropriate preferences
Chauffeurs do not receive:
- Full lifestyle profiles
- Family structures unless operationally required
- Internal notes
- Private Client data held under enhanced restrictions
B. Trusted Service Providers
Including but not limited to:
- Stripe (payment processing, billing operations and fraud controls)
- Google Firebase and Firebase Cloud Messaging (push notifications and related app telemetry)
- Google Maps Platform (maps and directions services)
- OpenStreetMap/Nominatim and routing providers where used for geocoding and route resolution
- Customer.io and related communication tooling (transactional and account communications)
- Hosting, cloud storage and content delivery providers (including media upload/storage workflows)
- Security and reliability tooling
All providers operate under strict contractual privacy obligations.
Where these providers process data, they do so to support core service delivery (for example payments, mapping, notifications, support messaging and secure hosting), not for the sale of your personal information.
C. Legal and Regulatory Bodies
Where required by law.
8. International Data Transfers
Some service providers may process data outside the UK.
Where this occurs, VEYL uses approved safeguards such as:
- UK International Data Transfer Agreements (IDTA)
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
We never sell or trade your data.
9. Data Retention
We retain data only for as long as necessary:
- Membership data: membership duration + 6 years
- Journey and GPS data: 12–24 months
- Tier 3 personalisation data: until consent withdrawn
- Application forms (declined): 12 months
- Financial records: 6 years (legal requirement)
10. How We Protect Your Data
VEYL operates with a privacy-first philosophy. Our protection measures include:
- Encryption (at rest and in transit)
- Role-based access permissions
- Enhanced restrictions for Private Client data
- Authentication and secure systems
- Internal audit logs
- Chauffeur access minimised to essential data only
12. Your Rights
Under the UK GDPR, you have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Receive a copy of your data (data portability)
- Object to marketing
- Challenge automated decision-making
To exercise your rights, email privacy@veyl.club.
We may request identity verification.
We respond within one month unless the request is complex.
13. Children's Data
We do not collect data directly from children.
Where Members provide child-related travel protocols, these are processed only with the adult Member's consent and solely to ensure safety and personalisation.
14. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for their content or privacy practices.
You should review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this policy periodically.
The latest version will always appear on this page.
16. Contact Us
For questions or data rights requests, please contact:
VEYL LTD
Email: privacy@veyl.club
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom